Consumer Health Data Privacy Policy

This policy explains how Freelove Orthodontics & Smile Design (Cameron Freelove DDS MS PLLC) handles consumer health data collected through this website, as Washington's My Health My Data Act (RCW 19.373) requires. Consumer health data is personal information that is linked or reasonably linkable to you and identifies your past, present or future health, including the fact that you are looking for orthodontic care.

Consumer health data we collect, and why

What you send us. When you use a form on this site, we collect what you enter. Depending on the form, that is your name and contact details, who the care is for (for example a child's name and age), your questions and concerns about teeth or treatment, the answers you choose in the Smile Assessment, the treatment, insurance and payment details in a cost estimate you send, when you would like to come in, and any photos or files you attach. We use it to answer you, to schedule and prepare your visit, and to give you the estimate or information you asked for.

How you use this site, only if you agree. With your consent (Collect), we collect the pages you view and how you use them, your IP address and approximate location, your device and browser details, and cookie identifiers, for measuring how the site is used. Google Analytics processes it for us as our processor, only on our instructions, and does not use it for its own purposes.

Your privacy choices. We keep a record of each choice you make about this site: a random consent ID, what you chose, when, and which version of this site's notices you saw. We use it to follow your choices and to show what you agreed to. We keep it for 3 years, and longer only while a record is needed for a legal claim or a request about it.

Service providers that process this for us, only on our instructions and only with your consent (Collect):

• Google Analytics (measurement, through Tag Manager): Google (Analytics), as the clinic's processor receives the pages you view, your device and browser, your approximate location from your IP address, and how you use the site, to measure how the site is used, only on the clinic's instructions and not for Google's own purposes.
• Site insights (how pages are used): Orthodynamo, as the clinic's processor receives which links and buttons you click, whether a form you started or opened was sent, what kind of site or link brought you here (search, maps, social, email, ads or another site), how fast pages load, missing pages you reach, how far you scroll, which parts of a page you see, how long you stay and the type and place of errors in the page, with the page and your type of device, kept only as totals with no IP address, identifier or anything you type, to show the clinic how its pages are used and where visitors have difficulty, only on the clinic's instructions.

Only when you open it, and processed for us on our instructions (a form or booking you ask for):

• Secure forms (HIPAAtizer): HIPAAtizer receives your IP address and browser details, the page you are on, and what you type into the form, to show the form and deliver your answers to the clinic, processing them only on the clinic's behalf. Google (Fonts) receives your IP address and browser details, to send the typefaces of HIPAAtizer's form.
• Online booking (Greyfinch): Greyfinch receives your IP address and browser details, the page you are on, and the details you enter to book, to show open appointment times and book the visit you choose with the clinic, processing your details only on the clinic's behalf.

Where it comes from

From you, when you fill in a form or make a choice on this site, and from your browser or device while you use the site (the online activity above only with your consent). We do not buy consumer health data or receive it from data brokers.

Consumer health data we share, and with whom

We share consumer health data only as listed here, and we do not sell it.

These are the services this site can use. Each receives data only on a page where it appears, and only as stated:

• Sending your cost estimate (HIPAAtizer): when you press Send, HIPAAtizer receives your estimate (treatment, fees, insurance and payment choices), the page you are on, your IP address and browser details, and what you type into the form, to deliver your estimate and contact details to the practice, which uses them to get back to you. Its form opens already filled in, and the clinic receives it only when you submit that form. Google (Fonts) receives your IP address and browser details, to send the typefaces of HIPAAtizer's form. Only when you ask, each time.

Service providers that run this site for us, acting only on our instructions under contract (processors), also handle it: our website provider (Orthodynamo) and its hosting and email providers.

We do not share consumer health data with affiliates.

Your rights

• Confirm whether we collect, share or sell your consumer health data, and see it, with a list of every third party and affiliate we shared it with and how to contact them.
• Withdraw your consent to our collecting or sharing it.
• Have it deleted, including by our processors and by the third parties and affiliates we shared it with. Copies in this site's backups are deleted as those backups are replaced, within six months of confirming your request.

To make a request, contact office@freeloveorthodontics.com. We confirm the request comes from you without asking you to create an account, and act on it without undue delay and within 45 days of receiving it, including the time it takes to confirm it is you. If we need longer, we tell you why within those 45 days and take at most 45 more. Our answers are free up to twice in 12 months; for a request that is clearly unfounded, excessive or repeated, we may charge a reasonable fee or decline it. You can also change or withdraw your choices for this site at any time on Your Privacy Choices.

If we decline your request, you can appeal by replying to our answer or by contacting office@freeloveorthodontics.com. We decide within 45 days of receiving your appeal and explain our decision in writing. If we deny it, our answer also tells you how to complain to the Washington State Attorney General, at https://www.atg.wa.gov/file-complaint.